Refund Policy

This policy covers paid PDF ebooks and memberships bought through Fit Recipes. Fit Recipes is operated by Webfield Digital Limited, company number 818678, registered in Ireland at 115 Hazelbury Park, Clonee, Dublin 15, D15 DFW2.

Payments through Paddle

Paddle is our merchant of record and authorised reseller. Purchases made through Paddle Checkout are subject to its Buyer Terms and Refund Policy, alongside your mandatory consumer rights. The applicable law and any more favourable rights offered for your purchase take priority over a conflicting restriction.

How to request help or a refund

For a payment-related refund or withdrawal request, visit Paddle buyer support or use the support or management link in your purchase receipt. Where Paddle shows an eligible withdrawal option in its customer portal, you can use it there.

For an ebook download problem, a membership-access issue or help locating an order, email info@fitrecipes.ie or use our contact form. Include the purchase email, product name, order or transaction reference if available, and the purchase date. A description of a technical problem helps us investigate; you do not need to give a reason when exercising a statutory right to withdraw. Do not send your password, full card number or card security code.

Consumer withdrawal rights

Consumers in Ireland and elsewhere may have a cooling-off right for online purchases. For example, a 14-day period generally applies to qualifying initial purchases in the EU/EEA and UK. The rules depend on the product, country and transaction; Paddle's Refund Policy explains its country-specific rules, including when rights apply to subscription payments.

For digital content, an exception can apply after supply begins only where the legally required express consent, acknowledgement and other conditions have been met. Downloading a PDF alone does not establish that those requirements were met. For a service started during a withdrawal period at your request, a proportionate charge may apply only where permitted by law. These provisions do not affect rights relating to faulty or misdescribed content.

Ebooks and delivery problems

Ebooks are digital PDF files, not physical books. We provide the download after payment is confirmed and send a download link by email. If the email does not arrive, a link fails or the file does not open, contact us so we can investigate and restore delivery or provide a working copy.

If digital content or a service does not match its description or fails to work as it should, applicable consumer law may entitle you to a remedy, including correction, replacement, an appropriate price reduction or a refund. A normal cooling-off deadline does not replace those rights.

Membership renewals and cancellation

You can stop future membership renewals from Membership & Billing, Paddle's customer portal or Paddle buyer support. Scheduled cancellation normally leaves membership access available until the current paid period ends. Submit the cancellation before the next renewal if you do not want another charge.

Stopping a renewal does not itself refund a previous payment. If you are also requesting a refund or exercising a withdrawal right, say so separately. Refund eligibility for initial payments and renewals follows applicable law and Paddle's terms, rather than a blanket promise that all renewal payments are refundable.

Approved refunds

Paddle processes approved payment refunds. The amount returned reflects what was actually paid, including any discount. A 100% discount leaves no payment amount to return. Refunds use the original payment method unless another method is agreed where permitted. Statutory refunds follow the applicable legal deadline; the time for the credit to appear also depends on the payment provider.

A full refund may end the licence or access associated with that purchase, subject to your legal rights. Outside statutory rights or an expressly advertised offer, this policy does not provide an additional unconditional money-back guarantee.

For questions, email info@fitrecipes.ie. See also our Terms & Conditions and Privacy Policy.